1. Agreement to Terms

Welcome to Ultra Luxurious Residences. These Terms of Service (“Terms”) govern your use of our website, services, and any related applications or platforms (collectively, the “Service”). By accessing or using our Service, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our Service.

2. About Ultra Luxurious Residences

Ultra Luxurious Residences (“we,” “us,” or “our”) is a real estate company operating in India, providing luxury residential property services including sales, rentals, property management, and related real estate services. We are registered and comply with all applicable Indian laws including RERA (Real Estate Regulatory Authority) regulations.

Company Details:

• Address: 201, Gulshan Chambers, Baner, Pune 45
• Contact: contact@ultraluxuriousresidences.com | +91 917 517 0147
• RERA Registration: A52100011260

3. Eligibility and Account Registration

3.1 Eligibility

To use our Service, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into contracts
• Provide accurate and complete information during registration
• Comply with all applicable laws and regulations

3.2 Account Registration

When creating an account, you agree to:

• Provide truthful, accurate, and complete information
• Maintain and update your information as needed
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

3.3 Account Termination

We reserve the right to suspend or terminate your account if you:

• Violate these Terms or our policies
• Provide false or misleading information
• Engage in fraudulent or illegal activities
• Use the Service in a manner that harms our business or other users

4. Services Provided

4.1 Real Estate Services

We provide the following services:

• Property Listings: Display of luxury residential properties for sale and rent
• Property Search: Advanced search and filtering capabilities
• Virtual Tours: Online property viewing experiences
• Application Processing: Handling of rental and purchase applications
• Documentation Support: Assistance with legal and regulatory paperwork
• Property Management: Ongoing management services for property owners
• Market Analytics: Real estate market insights and reports

4.2 Digital Platform Services

• Website Access: Use of our online platform and mobile applications
• User Accounts: Personal dashboard and preference management
• Communication Tools: Messaging and inquiry systems
• Document Upload: Secure document storage and sharing
• Payment Processing: Secure transaction processing services

5. User Responsibilities and Conduct

5.1 Acceptable Use

You agree to use our Service only for lawful purposes and in accordance with these Terms. You will not:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Upload or transmit harmful, offensive, or inappropriate content
• Interfere with the Service’s functionality or security
• Use automated systems to access the Service without permission
• Impersonate others or provide false information

5.2 Property Inquiries and Applications

When making property inquiries or applications, you agree to:

• Provide accurate financial and personal information
• Submit required documentation promptly
• Comply with all verification processes
• Honor commitment letters and agreements
• Pay applicable fees and deposits as agreed

5.3 Content Submission

Any content you submit to our Service must:

• Be accurate and truthful
• Not violate any laws or third-party rights
• Not contain malicious code or harmful materials
• Comply with our community guidelines
• Be your original work or properly licensed

6. Property Transactions and RERA Compliance

6.1 RERA Compliance

All property transactions are conducted in compliance with:

• Real Estate (Regulation and Development) Act, 2016
• Applicable state RERA rules and regulations
• Local municipal and development authority requirements
• Indian Contract Act and Transfer of Property Act

6.2 Property Information

We strive to provide accurate property information, but:

• Property details are subject to change without notice
• All information should be independently verified
• We are not responsible for third-party property descriptions
• Final property conditions are confirmed during physical inspection

6.3 Transaction Process

Property transactions involve:

• Due Diligence: Verification of property documents and legal status
• Agreement Drafting: Preparation of legally compliant agreements
• Registration: Assistance with property registration processes
• Compliance Reporting: Meeting all RERA disclosure requirements

7. Fees and Payments

7.1 Service Fees

Our fees may include:

• Brokerage Fees: Commission on successful property transactions
• Service Charges: For property management and additional services
• Platform Fees: For premium features and services
• Processing Fees: For document verification and application processing

7.2 Payment Terms

• All fees are clearly disclosed before service commencement
• Payments are processed through secure, PCI-compliant systems
• Refund policies are specified in individual service agreements
• Late payment charges may apply as per agreed terms

7.3 Third-Party Payments

• We facilitate payments between parties but are not responsible for payment disputes
• All financial transactions are subject to applicable banking and financial regulations
• Tax obligations are the responsibility of the respective parties

8. Intellectual Property Rights

8.1 Our Intellectual Property

All content on our Service, including but not limited to:

• Website design and layout
• Software and applications
• Logos, trademarks, and branding
• Proprietary algorithms and processes
• Marketing materials and content

These are owned by Ultra Luxurious Residences and are protected by intellectual property laws.

8.2 User Content License

By submitting content to our Service, you grant us:

• A non-exclusive, worldwide, royalty-free license
• The right to use, modify, and display your content
• Permission to use content for promotional and business purposes
• The right to remove or modify content that violates our policies

8.3 Third-Party Content

• We respect third-party intellectual property rights
• Users must not infringe on others’ intellectual property
• We will respond to valid intellectual property complaints
• Repeat infringers may have their accounts terminated

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy and Data Usage Policy, which are incorporated into these Terms by reference.

Key privacy commitments:

• Compliance with Indian data protection laws
• Secure handling of sensitive personal information
• Transparent data collection and usage practices
• User rights and control over personal data

10. Disclaimers and Limitations

10.1 Service Availability

• We strive for continuous service availability but cannot guarantee uninterrupted access
• Scheduled maintenance may temporarily affect service availability
• We are not liable for service interruptions beyond our reasonable control

10.2 Property Information Accuracy

• Property information is provided “as is” and subject to change
• We recommend independent verification of all property details
• Market conditions and property availability change frequently
• Final property conditions are confirmed through physical inspection

10.3 Third-Party Services

• We may integrate with third-party services and platforms
• We are not responsible for third-party service performance or availability
• Third-party terms and conditions may apply separately

11. Limitation of Liability

11.1 Liability Limits

To the maximum extent permitted by law, Ultra Luxurious Residences shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the amount paid for our services in the preceding 12 months
• Issues arising from user error or misuse of the Service

11.2 Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters and acts of God
• Government actions or regulatory changes
• Network or infrastructure failures
• Pandemics or public health emergencies

12. Indemnification

You agree to indemnify and hold harmless Ultra Luxurious Residences, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of the Service
• Violation of these Terms
• Infringement of third-party rights
• Your property transactions or business dealings
• False or misleading information provided by you

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of India, and any disputes will be subject to the jurisdiction of courts in Pune, Maharashtra.

13.2 Dispute Resolution Process

In case of disputes, we encourage:

1. Direct Communication: Contact us first to resolve issues amicably
2. Mediation: Use of professional mediation services
3. Arbitration: Binding arbitration under the Arbitration and Conciliation Act, 2015
4. Legal Proceedings: Court proceedings as a last resort

13.3 Class Action Waiver

You agree to resolve disputes on an individual basis and waive the right to participate in class action lawsuits.

14. Regulatory Compliance

14.1 Real Estate Regulations

We comply with:

• RERA requirements for all applicable transactions
• State-specific real estate laws and regulations
• Municipal and local authority requirements
• Environmental and building code compliance

14.2 Financial Regulations

• Anti-money laundering (AML) compliance
• Know Your Customer (KYC) requirements
• Foreign Exchange Management Act (FEMA) where applicable
• Goods and Services Tax (GST) compliance

15. Modifications to Terms

15.1 Right to Modify

We reserve the right to modify these Terms at any time. Changes will be effective:

• Immediately upon posting for non-material changes
• After 30 days’ notice for material changes
• When you continue to use the Service after changes

15.2 Notification of Changes

We will notify you of material changes through:

• Email notifications to registered users
• Prominent notices on our website
• Updates to the “Last Updated” date

16. Termination

16.1 Termination by You

You may terminate your account at any time by:

• Using account closure features in your dashboard
• Contacting our customer service
• Sending written notice to our registered address

16.2 Termination by Us

We may terminate or suspend your access immediately if:

• You materially breach these Terms
• You engage in illegal or harmful activities
• Required by law or regulatory authorities
• To protect our business interests or other users

16.3 Effect of Termination

Upon termination:

• Your access to the Service will be discontinued
• Outstanding obligations remain in effect
• Certain provisions of these Terms survive termination
• We may retain information as required by law

17. Miscellaneous

17.1 Entire Agreement

These Terms, together with our Privacy Policy and Data Usage Policy, constitute the entire agreement between you and Ultra Luxurious Residences.

17.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17.3 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.

17.4 Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.

18. Contact Information

For questions about these Terms of Service, please contact us:

Ultra Luxurious Residences
Email: contact@ultraluxuriousresidences.com
Phone: +91 917 517 0147
Address: 201, Gulshan Chambers, Baner, Pune 45

Business Hours: 09:00 to 21:00 (IST)

Important Notice: These Terms of Service are legally binding. Please read them carefully and contact us if you have any questions before using our Service.

By using Ultra Luxurious Residences’ services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.