Your Privacy Matters to Us

At Ultra Luxurious Residences, we understand that your privacy is important to you, and it’s important to us too. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or interact with us.

What Information Do We Collect?

Personal Information You Give Us

When you interact with us, we may collect:

• Contact Details: Your name, email address, phone number, and mailing address
• Account Information: Username, password, and profile preferences
• Property Interests: Details about properties you’re interested in, budget preferences, and location requirements
• Communication Records: Messages you send us, feedback, and support requests
• Financial Information: Income verification documents and payment details (securely processed)
• Identity Documents: KYC documents as required by law and RERA regulations

Information We Collect Automatically

When you visit our website, we automatically collect:

• Website Usage: Pages you visit, time spent, and how you navigate our site
• Device Information: Your device type, browser, IP address, and operating system
• Location Data: General location based on your IP address
• Cookies: Small files that help us remember your preferences and improve your experience

Information from Other Sources

We may receive information about you from:

• Public Records: Property ownership records and publicly available information
• Business Partners: Authorized real estate agents, brokers, and financial institutions
• Social Media: When you connect your social media accounts or interact with our social content
• Reference Checks: From previous landlords or employers when processing applications

How Do We Use Your Information?

We use your information to:

Provide Our Services

• Show you properties that match your preferences
• Process rental or purchase applications
• Arrange property viewings and tours
• Handle maintenance requests and customer service
• Process payments and manage your account

Communicate with You

• Send you property updates and new listings
• Provide customer support and respond to inquiries
• Share important updates about your transactions
• Send newsletters and market insights (with your permission)

Improve Our Services

• Analyze website usage to enhance user experience
• Understand market trends and customer preferences
• Develop new features and services
• Conduct surveys and research

Legal and Regulatory Compliance

• Comply with RERA requirements and other real estate regulations
• Verify your identity and prevent fraud
• Maintain records as required by law
• Respond to legal requests and government inquiries

Do We Share Your Information?

We only share your information in specific circumstances:

With Your Consent

We’ll share your information when you give us permission, such as:

• Connecting you with property owners or agents
• Sharing your application with landlords
• Providing references to financial institutions

Service Providers

We work with trusted companies that help us provide our services:

• Technology Partners: Website hosting, email services, and customer support tools
• Payment Processors: Secure payment processing for transactions
• Marketing Services: Email marketing and advertising platforms
• Professional Services: Legal, accounting, and consulting firms

Legal Requirements

We may share information when required by law:

• Court orders and legal proceedings
• RERA compliance and regulatory reporting
• Government investigations and tax authorities
• Protection against fraud and illegal activities

Business Transfers

If our business is sold or merged, your information may be transferred as part of that transaction.

Your Rights and Choices

You have important rights regarding your personal information:

Access Your Information

• Request a copy of the personal information we hold about you
• Ask about how we use and share your information
• Get details about our data processing activities

Update or Correct Information

• Change your account details and preferences
• Correct any inaccurate information
• Update your contact information

Delete Your Information

• Request deletion of your personal information
• Close your account and remove your data
• Note: We may need to keep some information for legal or business purposes

Control Communications

• Unsubscribe from marketing emails
• Choose which types of communications you receive
• Update your communication preferences

Object to Processing

• Object to certain uses of your information
• Restrict how we process your data in some circumstances
• Withdraw consent where we rely on it

How We Protect Your Information

We take security seriously and use multiple layers of protection:

Technical Safeguards

• Encryption: We encrypt sensitive data both in storage and transmission
• Secure Systems: Our systems are regularly updated and monitored
• Access Controls: Only authorized personnel can access your information
• Firewalls: We use advanced security measures to protect against threats

Physical Security

• Secure Facilities: Our offices have controlled access and security systems
• Document Security: Physical documents are stored securely and disposed of safely
• Employee Training: Our team is trained on privacy and security best practices

Administrative Measures

• Privacy Policies: Clear policies govern how we handle your information
• Regular Audits: We regularly review our privacy and security practices
• Incident Response: We have procedures to respond to any security incidents

Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and login status
• Analyze how our website is used
• Provide personalized content and recommendations
• Measure the effectiveness of our marketing

You can control cookies through your browser settings, but some features may not work properly if you disable them.

International Transfers

Your information is primarily stored and processed in India. If we need to transfer information internationally, we ensure appropriate safeguards are in place to protect your privacy.

Children’s Privacy

Our services are designed for adults (18+) looking for residential properties. We don’t knowingly collect information from children under 18. If we discover we have collected such information, we’ll delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we’ll:

• Send you an email notification
• Post a notice on our website
• Update the “Last Updated” date at the top of this policy

Complaints and Concerns

If you have concerns about how we handle your personal information, please contact us first. We’re committed to resolving any issues quickly and fairly.

If you’re not satisfied with our response, you have the right to:

• File a complaint with relevant data protection authorities
• Seek legal advice about your rights
• Contact consumer protection agencies

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please reach out:

Ultra Luxurious Residences
Email: contact@ultraluxuriousresidences.com
Phone: +91 917 517 0147
Address: 201, Gulshan Chambers, Baner, Pune 45

Business Hours: 09:00 to 21:00 (IST)

Legal Framework

This Privacy Policy is designed to comply with:

• Information Technology Act, 2000 and IT Rules 2011
• Real Estate (Regulation and Development) Act, 2016 (RERA)
• General Data Protection Regulation (GDPR) for EU visitors
• Other applicable Indian privacy and data protection laws

Remember: This Privacy Policy works together with our Terms of Service and Data Usage Policy. Please read all our policies to understand your rights and our commitments to you.